Cabin Crew - Cairo
Date: 29-Oct-2021
Company: Air Arabia Egypt (E5)
Location:
Cairo, AE
Country: AE
Acts as Air Arabia’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Key Result Responsibilities
Conduct:
Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
Safety Measures:
Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
Administers first aid to passengers where necessary.
Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
Customer Service:
Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
Qualifications (Academic, training, languages)
Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
Training in First Aid, Safety and Emergency Procedures are an added value.
Fit to fly, has good general health, no serious medical conditions or chronic diseases.
Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
Customer service oriented, capable of understanding and attending to customers’ needs and requests.
Capable of handling difficult situations and angry customers without compromising corporate image.
Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
Very good verbal and written communication skills.
Excellent time management and problem solving skills.
Proficient in Microsoft Office.
Fluent in English Language, French, Arabic, Indian Languages, Chinese, etc. are an advantage.
Work Experience
Fresh graduates are encouraged to apply for this role.
Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
Active cabin crew license is an advantage.
Capable of working in shift pattern and for extended working
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