CIB يعلن عن فتح باب التوظيف في مركز اتصالات خدمة العملاء !
لو انت من اصحاب مهارات التواصل الاستثنائية و نفسك تبدأ مسارك المهني في البنك الرائد في القطاع المصرفي في مصر
قدم على الوظيفة من خلال اللينك ده:
رقم ت.ض: 204-891-949
Job Description - CONTACT CENTER OPERATIONS AGENT - (OUTSOURCE) (2200027E)
Job Description
CONTACT CENTER OPERATIONS AGENT - (OUTSOURCE) - (2200027E)
Description
Job Purpose
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.
Description
Customer Calls Handling
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5. Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
7. Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.
Policies, Processes and Procedures
8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day Operations
9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.
Compliance
10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Qualifications
Qualifications & Experience
• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
• 0 – 1 years of experience
Skills
• Excellent command of English and Arabic languages
• Proficient user of MS Office
• Reliable, energetic and cooperative
• Excellent communication skills
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1
Job: Back Office
Organization: COO
Shift: Day Job
Job Type: Full-time Employee
Refer a friend for this jobTell us about a friend who might be interested in this job. All privacy rights will be protected.Refer a friend
قوانين نظام التعليقات
يجب أن يحترم كل شخص تعليقات وآراء الشخص الآخر.
يجب الابتعاد عن استخدام الكلمات البذيئة والسيئة وعن أسلوب التجريح والتشهير بالآخرين.
يجب الالتزام بجميع قوانين سياسة الخصوصية الخاصة بموقعنا وإلا فإن عكس ذلك قد يعرض التعليق للحذف.
يمكنكم التعليق بصورة أو فيديو إذا لزم الأمر، وكل ما عليكم فعله هو وضع الرابط في التعليق.