Call Center Agent
Vacancy for: Customer Service Department
Ref Code:
Job Description
Answering incoming calls.
Providing efficient service and act as the first point of contact for university telephone callers/inquiries.
Assisting callers by giving advice on different university issues & deal with queries in a responsive, sensitive and professional
Fulfilling all duties as communicated by the call center supervisor.
Undertaking any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.
Communicating with different departments.
Job Requirements
Excellent Arabic and English language skills.
Very good computer skills
Previous experience in customer service or a related field is an asset.
Excellent interpersonal & communication skills with the ability to communicate clearly and effectively
Professional: Friendly, courteous & polite in all situations.
Respectable: Good listener, patient & willing to help others.
Presentable,tactful & flexible.
Agreeable telephone voice in terms of tone, clarity, pronunciation, and diction.
